Repairs & upgrades
Diagnose faults, replace parts, speed up slow machines and keep older systems useful.
Castle Douglas · Dumfries & Galloway · Remote anywhere
Remote Computer Support, PC Repairs & Apple Mac Help in Castle Douglas
Remote computer support, PC repairs, Apple Mac and MacBook support, Microsoft 365 assistance, printer troubleshooting, Wi‑Fi problems, broadband faults and email support throughout Castle Douglas, Dumfries & Galloway and across the UK.
- Remote assistance nationwide
- Plain-English advice, fair prices
- Based in Castle Douglas, DG7
Computer Help Castle Douglas
Windows PC, Apple Mac & Remote Computer Support
Martins Computer Services provides remote computer support for Windows PCs, Apple Macs, MacBooks, laptops, iPads, iPhones and tablets throughout Castle Douglas, Dalbeattie, Kirkcudbright, Gatehouse of Fleet, Dumfries and the wider Dumfries & Galloway area.
Many computer issues can be fixed remotely including Microsoft 365 problems, Outlook issues, Apple Mail problems, printer faults, Windows errors, Mac troubleshooting, software installation, virus removal, broadband faults and Wi‑Fi problems.
Remote support is often quicker and more cost effective than arranging a visit. Using secure Splashtop software, John can connect directly to your device while you watch and assist with most problems immediately.
Available to everyone
Remote assistance with Splashtop
Watch the short video above to see exactly how remote support works. Using secure Splashtop technology, John can safely connect to your Windows PC, Apple Mac, MacBook, tablet or mobile device and assist with problems while you remain in control.
John uses Splashtop every day to help people on their own computers, phones and tablets. You download a small helper, allow it when asked, then you’ll see a 9-digit code. Email, text or phone John with that code and he can connect and help — viruses, software, email, printers, updates and more — without you leaving home.
Download for
Apple Mac
SplashtopSOS.dmg
Download
Download for
Windows PC
SplashtopSOS.exe
Download
Download for
iPhone / iPad
App Store · Splashtop SOS
Get app
Download for
Android
Google Play · Splashtop SOS
Get app
How it works
- Choose Mac, Windows, iPhone/iPad or Android above and download the helper / app.
- Open it — Mac .dmg, Windows .exe, or install the phone/tablet app from the store.
- When asked to Allow or grant permission, say Yes.
- You’ll see a 9-digit code on the screen.
- Email, text or phone John with that code — he connects and helps.
Got your code? Contact John
Send the 9-digit code by call, text or email. Please only call at sensible times — John will help as soon as he can.
Call or text 07968 064 666 Email your codeFriendly, patient help — nothing to be nervous about. You’re in control the whole time.
What we do
Computer services for home & business
From a slow laptop to a full network setup — practical help with clear explanations and no jargon.
Laptops & iPads
Setup, troubleshooting, updates and everyday advice for laptops, tablets and iPads.
Apple Mac & MacBook Support
Setup, troubleshooting, software installation, printer setup, email support, Microsoft 365 assistance and remote help for Apple Mac and MacBook users.
Networks & broadband
Wi‑Fi, routers, printers and broadband setup — reliable connections at home or work.
New system setup
Unpack, install and transfer files so your new PC or Mac is ready to use from day one.
Antivirus & security
Remove malware, install protection and help you stay safer online.
Data recovery
Help retrieving files from failing drives or accidental deletions where recovery is possible.
General maintenance
Clean-ups, updates, backups and regular check-ups to keep things running smoothly.
Remote help
Secure Splashtop sessions for Windows PCs, Apple Macs, MacBooks, laptops and tablets. Download the helper above, share your code and John can connect and assist remotely.
Local & personal
About Martins Computer Services
Run by John Martin from Castle Douglas in South West Scotland. Friendly, practical support for Windows PCs, Apple Macs, MacBooks, laptops, printers, broadband, Microsoft 365, email problems and secure remote assistance throughout Dumfries & Galloway.
Based in Dumfries & Galloway, with remote support for anyone who needs it, wherever they are.
- Owner: John Martin
- Phone: 07968 064 666
- Email: martinscomputers@me.com
- Area: Castle Douglas, DG7 3JT · Dumfries & Galloway
- Also: Remote assistance nationwide
Why customers call back
- Clear costs explained before work starts
- Patience with new and less-confident users
- Business systems kept within budget
- Help that sticks — so you understand what changed
Customer feedback
What people say
Real customers from across Dumfries & Galloway.
“John came out for a home visit and set up wireless broadband for an elderly relative. Professional, patient and thorough.”
“Found Martins through the Yellow Pages. Quality work done quickly — I’d recommend him without hesitation.”
“Sorted everything after our move. Phone help was clear and in plain English — exactly what we needed.”
“Got our business systems working well and kept us within budget. Reliable local support.”
“Costs were explained upfront and John had endless patience. Felt looked after throughout.”
“As a silver surfer I needed someone patient. John never rushed me and made everything understandable.”
Local Computer Support
IT Support Across Dumfries & Galloway
Martins Computer Services supports customers throughout Castle Douglas, Dalbeattie, Kirkcudbright, Dumfries, Gatehouse of Fleet and surrounding areas.
Services include computer repairs, Apple Mac support, Microsoft 365 assistance, printer troubleshooting, Wi‑Fi and broadband support, virus removal, new computer setup, laptop repairs and remote technical support.
Get in touch
Contact John
Call, email or send a short message. For remote help, download the Splashtop helper in Remote Help, then send John your 9-digit code.
Martins Computer ServicesCastle Douglas, South West Scotland
DG7 3JT
The form below opens your email app with a ready-written message. No account required. (A Formspree or similar web form can be added later if preferred.)